Excerpt from an article:


Over the past few weeks, my girlfriend has been looking into international cell phone plans. At the Verizon Wireless Web site, she had an online chat with a sales representative. I feel compelled to share this verbatim transcript:

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with chelsea.
chelsea: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: I am interested in the international BlackBerry and am looking for detailed information for rates on data and voice when making calls from different countries in Asia.
chelsea: Please hold on while I check that information.
chelsea: Unfortunately you will not be able to use the phone in Asia.
chelsea: I do apologize.
You: Hmm. OK. Actually [I] am nearly certain the international BlackBerry can be used everywhere but Japan.
chelsea: I'm sorry for the delay. I'll be right with you.
chelsea: I will be right with you.
chelsea: I just tried to look for Asia in the countries list, and it was unavailable.
You: Yeah. Asia is more of a continent than a country (like Europe—not a country, France—a country). I'll stop by a store I guess and try to figure it out.
chelsea: Ok.
chelsea: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.